WELLIS

We are proud to partner with Wellis.
A leading European hot tub manufacturer. Their attention to detail and creative design is second to none.

PROJECT MANAGEMENT

Thanks to our sister company, Brighouse Windows, we can complete any project including; decking, gazebos, bi-folding and patio doors.
 Alex O'Keefe
Alex O'Keefe
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Just got our new tub this evening. Seamless process, pleasure to deal with and now I’m sat in my new tub having a beer!! Cheers
Jennie Marshall
Jennie Marshall
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Love my hot tub and the service I had from these guys. Recommended them twice already!
Josh Ripley
Josh Ripley
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Just got my hot tub from these guys, they were so helpful and reliable would defiantly recommend to any one who's deciding to get one.
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5 STAR REVIEWS

We hold a 5 star rating accross our review platforms - check out what our customers think...

HOT TUB HOUSE YORKSHIRE - ABOUT US

Hot tub house Yorkshire was created by father and son team Craig and Alan and has gone from strength to strength since launching in 2015. 

Based in Halifax, West Yorkshire, we have worked in home improvements for over 30 years and decided it was time to venture into a new market. Now going into our fifth year in the hot tub industry, we feel like we are well positioned in the market.

If you’re looking for a hot tub in yorkshire you must visitour showrrom. Our Wellis spas can’t be beaten on looks, features and price. We are confident that once you see a Wellis spa you won’t believe how much hot tub you can get for your money. 

Policies and Procedure

Complaints/Warranties

All goods are supplied subject to the warranties of the company’s suppliers. The company shall not in any event be liable for loss of profits or revenue or other consequential loss or damage arising from any cause of any kind.

Upon receipt of delivery, any missing/damaged goods should be stated by the customer on the delivery note. 

Any complaints by the customer regarding damaged/faulty goods must be made to the company within three working days.  The company will call and inspect and damaged/faulty goods and report this to the manufacturer concerned.  The company accepts no responsibility for the time it will take for the manufacturer to replace or repair the faulty/damaged goods.  If the goods upon examination are not found to be defective, the company’s costs of inspection shall be borne by the customer.  If the goods are found to be defective, then the company shall at its option either await the manufacturer’s decision or if applicable repair or replace the goods itself or credit the customer with part of their invoice value. 

All spas are covered by the manufacturer’s warranties.  Customers should refer to their owner’s manual and adhere to the manufacturer’s terms of warranty (Hot Tub House Yorkshire warranty will override all printed information from any manufacturer). Hot Tub House Yorkshire accept no liability for any damage to persons/goods/property through any deviation from the manufacturer’s warranty instructions.  All safety instructions should be followed at all times. 

Hot Tub House Yorkshire accept no liability to persons/ goods/ property through misuse of chemicals.  Customers should always follow the instructions carefully of the Spa manufacturers and also those of the Chemical Companies.

Any personal injury or damage to customer’s property should be reported by the customer to the company within forty-eight hours of the occurrence giving grounds for such a claim.

The company accepts no liability for any change in specification of any spa delivered owing to an alteration made by the manufacturer.

The terms/conditions do not in any way affect the customer’s statutory rights.    

Privacy statement

Who are we?
This privacy policy statement sets out the data processing practices carried out through your use of this web site by Brighouse UPVC Windows Ltd
We act as a credit broker not a lender and offer finance from a lender Shermin finance. Hot Tub House Yorkshire is a trading name of Brighosue UPVC Wndows Ltd

T: 01422 414556
E : Craig@hottubhouseyorkshire.co.uk

If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

Links
This privacy policy only covers Hot tub house Yorkshire web site at www.hottubhouseyorkshire.co.uk

Information collected
We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.

Use of personal information
We process personal information collected via this web site for the purposes of: –

  • Identifying potential customers.
  • Dealing with your requests and enquiries.
  • Customers who have a credit agreement with one of our panel of lenders
  • Providing you with information about products and services offered by Hot tub house Yorkshire

We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

Cookies
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our web site.

We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular web site.

For more information about our use of cookies please https://ico.org.uk/for-the-public/online/cookies/

Security
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Using your information for fraud prevention
We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.

Checking your identity
We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other 3rd parties unless written consent is received from you.

Money Laundering Checks
To comply with Anti-Money Laundering regulation, there are times when the lender will need to confirm or re confirm your name and address. This is not seen or shared with any other 3rd parties unless written consent is received from you.

How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR   https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ Hot tub house Yorkshire will inform you of the receipt of this information to discuss the deletion of this data.

Disclosures
Hot tub house Yorkshire will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.

Internet-based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Hot tub house Yorkshire do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Hot tub house Yorkshire will do this without undue delay and at the latest within 1-month.

If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.

Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the ‘Last updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.

Last updated: March 2018

Brighouse UPVC Windows LTD T/A Brighouse Hot Tubs and Swim Spas

Company Reg No - 4858043